All sales are final.
We sell raw and frozen beef straight from our farm, so we cannot take it back once it leaves us. Here is exactly what that means, and the one case where we make it right.
Effective November 6, 2026.
All sales are final — no returns, no exchanges
We do not accept returns, returns for store credit, exchanges, or swaps on any cut of beef. Our beef is sold raw and frozen, and once it leaves the farm we cannot take it back, inspect it, or handle it again under Ontario food safety rules. Please check your cuts and quantities before you complete your order.
Damaged, defective, or the wrong item
If your order arrives damaged, is defective, or is not what you ordered, tell us within 24 hours of pickup or delivery. Send a photo of the packaging and the cut to steenswagyu@gmail.com or text (519) 550-2994, and we will refund that item or replace it on the next order — your choice.
Cancelling before your order is prepared
Tell us before your beef is cut, weighed, and packed and we will cancel the order and refund it in full. Once the beef has been packed and frozen for you, the order is final and cannot be returned or refunded.
How refunds are paid back
Approved refunds go back to the card or payment method you used, usually within 5 to 10 business days depending on your bank. Where we replace an item instead, you pay nothing extra.
Pickup and delivery
Farm pickup and in-person shopping are by appointment only. Local delivery is available in and around Norwich only. If we cannot reach you to arrange a time, we will hold your order and contact you again before the order is treated as final.
Questions about your order?
Call or email the farm directly — we answer ourselves, and we would rather sort it out with you than have you left wondering.
Steenholl Wagyu · 264684 Mapledell Rd, Norwich, Ontario · steenswagyu@gmail.com